Privacy Policy – iPay88 Philippines

1 About This Policy

iPay88 is an online gaming platform serving Filipino players, accessible via web browser and mobile app. This Privacy Policy explains our practices regarding the collection, use, storage, and disclosure of personal information that Members and visitors provide when using our services.

This policy covers all iPay88 services including our website at ipay88.vu, the iPay88 mobile application, customer support interactions, and any other touchpoint where you provide us with personal information.

We are committed to handling your information responsibly and in line with applicable data protection standards. We only collect what we actually need, we keep it secure, and we are transparent about how it is used.

2 Information We Collect

The types of information we collect depend on how you interact with iPay88. Below is a summary of what we may gather:

We do not knowingly collect data from individuals under 21 years of age. If we discover that a minor has provided us with personal information, we will delete it promptly and close the associated account.

3 How We Use Your Data

We use the information we collect for specific, legitimate purposes. Here is a straightforward breakdown:

• Account management — to create and maintain your iPay88 account, process your registration, and keep your profile up to date.
• Identity and age verification — to confirm you meet the 21+ age requirement and to comply with KYC processes before processing withdrawals .
• Transaction processing — to handle PHP deposits and withdrawals through local payment channels including Philippine online banking, bank transfers, and e-wallets.
• Security and fraud prevention — to monitor accounts for suspicious activity, protect against unauthorised access, and investigate potential abuse.
• Platform improvement — to understand how Members use iPay88, which games are most popular, and where we can make the experience better.
• Customer support — to respond to your questions, resolve issues, and follow up on complaints effectively.
• Responsible gaming — to identify patterns that may indicate problem gambling and to apply account restrictions where appropriate.
• Communications — to send you account-related notifications, security alerts, and, where you have opted in, information about platform updates.

4 Legal Basis for Processing

iPay88 processes your personal information on the following grounds:

• Contractual necessity — processing needed to deliver the services you signed up for, including account creation, gaming access, and payment handling.
• Legal obligations — processing required to comply with applicable laws, including anti-money laundering requirements and age verification obligations.
• Legitimate interests — processing carried out for purposes such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights.
• Consent — where you have given us clear, informed consent to process your data for a specific purpose, such as receiving promotional communications.

Where we rely on consent, you have the right to withdraw it at any time. Withdrawing consent will not affect the lawfulness of processing that took place before withdrawal.

5 Sharing Your Information

iPay88 does not sell, rent, or trade your personal information. We share data only in the following limited circumstances:

• Payment providers — to process your PHP transactions through Philippine banking and e-wallet partners. These providers receive only what is necessary to complete a transaction.
• Identity verification services — to carry out KYC checks as part of our account verification process.
• Technology partners — service providers that help us operate the platform, such as hosting providers and analytics tools. All third-party processors are bound by data protection obligations.
• Legal and regulatory requirements — when required by law or in response to a valid request from a competent authority.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You will be notified before any such transfer takes effect.

Any third party that receives your data is required to maintain appropriate security standards and may only use your information for the specific purpose for which it was shared.

6 Data Retention

We keep your personal data for as long as your account remains active and for a reasonable period afterwards to fulfil our legal and operational obligations. In practice, this means:

• Account information is retained for the duration of your membership and for a defined period following account closure.
• Transaction records in PHP are kept as required by applicable financial regulations.
• KYC and identity documents are retained in accordance with anti-money laundering requirements.
• Support communications are kept for a reasonable period to allow us to reference prior interactions if you contact us again.

When your data is no longer needed and retention obligations have been met, we securely delete or anonymise it. You can request earlier deletion of certain data by contacting our support team, subject to our legal obligations.

7 Security Measures

Keeping your information secure is a core responsibility we take seriously. iPay88 implements a range of technical and organisational measures to protect your data:

• All data transmitted between your device and iPay88 is encrypted using SSL (Secure Sockets Layer) technology.
• Access to personal data within iPay88 is limited to staff who need it to perform their role, and all access is logged.
• OTP (one-time password) verification is used for sensitive account actions to prevent unauthorised changes.
• Our systems are regularly reviewed and updated to address emerging security threats.
• Payment data is handled through secure, verified channels and is never stored in plain text.

8 Cookies and Tracking

iPay88 uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. Here is a plain summary of what we use and why:

• Essential cookies — required for the platform to function. These include session management, login state, and security tokens. You cannot opt out of these without affecting platform functionality.
• Analytics cookies — help us understand which pages and games get the most engagement, how long sessions last, and where users tend to drop off. This helps us improve the experience over time.
• Preference cookies — remember your settings and choices so you do not have to reconfigure them each time you visit.

Most browsers allow you to manage cookie preferences through their settings. Disabling non-essential cookies will not prevent you from using iPay88, but some features may not work as smoothly.

9 Your Rights

As a Member, you have rights over the personal data we hold about you. These include:

• Right to access — you can request a copy of the personal information we hold about you at any time.
• Right to correction — if any of your information is inaccurate or incomplete, you can ask us to correct it.
• Right to deletion — you can request that we delete your personal data, subject to our legal retention obligations.
• Right to restrict processing — in certain circumstances, you can ask us to limit how we use your data.
• Right to withdraw consent — where processing is based on your consent, you can withdraw it at any time without affecting prior processing.
• Right to data portability — you may request your data in a structured, commonly used format where technically feasible.

To exercise any of these rights, contact our support team. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

10 Children and Minors

iPay88 is strictly an adults-only platform. We do not knowingly collect personal information from anyone under 21 years of age, and we actively work to prevent underage access through age verification measures at registration.

If a parent or guardian believes that a minor has registered on iPay88 or provided us with personal information, please contact our support team immediately. We will investigate and take appropriate action, including closing the account and deleting associated data.

For guidance on parental controls and responsible gaming, visit our Responsible Gaming page.

11 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page.

For significant changes that affect how we use your data, we will notify you via email or through an in-platform notification where practical. Continued use of iPay88 after an update constitutes your acknowledgement of the revised policy.

We encourage you to check this page periodically so you are always aware of how your information is being handled.

12 Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, reach out to our support team:

• Email: [email protected] (plain text only — do not send sensitive documents as email attachments without prior instruction from our team)
• Live chat is available through your account dashboard once you are logged in.
• For questions about your account terms, visit our Terms & Conditions page.
• For common questions, our FAQ page may already have the answer you need.